Empress Essentials - Gift Box For Her

Shipping in Canada & US : 2-4 business days after tracking is shared.

Shipping Internationally : Typically 5-7 business days after shipping. Please note that delivery times may vary based on the destination.

For Customised orders : We take 10 - 14 business days 

Exceptional Cases : Should anyone require expedited shipping or have special delivery requests, we encourage them to reach out to us directly. We are committed to accommodating such requests and ensuring a positive customer experience. Contact us at - contact@giftboxcentral.com

Local Pickup Option : For our valued customers in Milton, Ontario, we offer a local pickup option. However, this service is available by appointment only. This allows us to ensure a seamless and personalized experience for those who prefer to collect their gifts locally.

How it Works : Customers can select the local pickup option during the checkout process. Upon completing their purchase, they should reach out to us to schedule an appointment for pickup.

Location: McLaughlin Ave, Milton, Ontario, L9T 8K2

For more information visit our Shipping & Return Policy

1. How do I order large quantities?

• Please contact us via email at contact@giftboxcentral.com

2. Is there extra charge for personalization?

• We are providing free personalization as an inaugural offer

3. How do I track my shipment?

• Once your order is shipped, you will receive a tracking number and a link to track your package. You can use this information to monitor the status and location of your delivery.

4. How will I know you received my order?

• When you place your order, we will send you a confirmation email with your order number and receipt

5. What products can I find in Gift Box Central's gift boxes?

• Gift Box Central curates a diverse range of high quality products, including luxurious leather goods, sustainable selections, and carefully chosen items that reflect our commitment to excellence and environmental awareness. In our endeavor to 'make gifting personal,' we offer free personalization on all our leather products included in all gift boxes.

6. How does Gift Box Central ensure the quality of its products?

• We are manufacturers and all our leather products are crafted at our family-owned workshop. The non-leather offerings are meticulously handpicked from local makers in and around our wonderful community of Milton, Ontario. Our commitment to excellence ensures that every product that goes into our gift box is handcrafted with the highest levels of skills and passion. 

7. Are your products sustainably sourced?

• Yes, sustainability is at the core of our values. We prioritize eco-friendly materials and ethical sourcing to ensure that our products contribute to a greener future.

8. Can I customize the items in my gift box?

• Absolutely! We are on a mission to 'make gifting personal'. All of our leather products can be customized with names engraved on them. During the order placement process, you will find an option to enter your desired customization text. If you have any questions about this process or need help, please don't hesitate to contact us at contact@giftboxcentral.com. We're here to help you create a truly unique and special gifting experience.

9. What initiatives does Gift Box Central support through its charitable partnerships?

• A portion of every sale goes towards community-driven initiatives supporting our planet and those in need. We partner with organizations committed to positive impact and sustainability.

10. What is the estimated delivery time for orders?

• Delivery times may vary, but we aim to dispatch orders within 2-5 business days. You can find more information about estimated delivery times during the checkout process or in your order confirmation email.

11. Do you offer international shipping?

• Yes, we offer international shipping. Please note that shipping costs and delivery times may vary depending on the destination. Additional customs fees may apply.

12. Can I return or exchange a product if I'm not satisfied with it?

• Certainly! Our return policy allows products to be returned within 15 days of receipt. To initiate a return or exchange, please contact us and we will provide detailed instructions. It's important to note that you will be responsible for covering the shipping costs for returns. Original shipping costs and any duties paid on return shipments are non-refundable.

         For more details, check our return policy

13. Are there any additional shipping fees, or are they included in the product price?

• Shipping fees are calculated during the checkout process and will be added to the total cost of your order. Please review the shipping information before completing your purchase.

14. Who are the courier partners?

• Our current partners include DHL, FedEx, Canpar, and UPS.

15. How can I cancel an order I placed?

• Please email us at contact@giftboxcentral.com with your order number and the reason you would like to cancel it. This has to be done within 24 hours of placing the order. Any cancellation after that is treated as a refund

16. Can I change an order I had placed, for another product?

• Yes you can. Please email us at contact@giftboxcentral.com with your order number and all details regarding the product you would like. Please do the same within 24 hours as your order might get shipped out

17. What are the payment options? 

• We support all major credit and debit cards around the world. You can pay online using any of the below-given platforms

18. How can I get my tracking details?

• For transparency, we share tracking details via email as soon as an item is dispatched. This enables our customers to monitor the journey of their gifts until they reach their destination.